Kevin Chang Product Designer

ParexelGPT — AI tool for clinical research

As part of the AI Labs I designed ParexelGPT, a tool that reduces costly errors and research costs for one of the largest clinical research organizations.

Generative AI User Research End-to-end Design

Context

ParexelGPT is a company-wide chat-based AI tool that assists users throughout all aspects of the clinical trial process. Over 14,000 users ranging from SAS programmers to medical writers and regulatory lawyers and more, have submitted over 1.7 million prompts.

My Role

Product design, user research, user testing, interaction design

Problems tackled
  • Launched the initial version of ParexelGPT, a 0-1 product on an expedited timeline of 1 month.
  • Created the UI and interaction design of the responsive web app and created an accessible Figma component library. Worked closely with the lead front-end engineer to align on React components and props.
  • Designed a handful of business department-specific extensions, such as the ability to search through hundreds of Parexel standard operating procedures, a tool for SAS programmers to analyze their code, and a tool for medical writers to analyze tables.
  • I led user discovery to improve the onboarding process.
A full case study is coming soon!
Example user interview synthesis (this one was around data integrations)
Simplified user journey and workshop to identify UX opportunities to improve onboarding
ParexelGPT landing page
Example of an extension that generates text based on user-specified parameters.
Data integrations
Side-by-side view with citations and annotated source documents.

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